Refund & Return Policy

At ShilajitRoots.com, we are committed to providing high-quality products. If for any reason you are not satisfied with your purchase, we are happy to assist you with a return or refund, subject to the following terms and conditions.

Returns

Please note that we do not accept returns once the product has been shipped. However, if you receive a damaged or incorrect item, we will gladly accept a return within 7 days of the delivery date, provided the following conditions are met:

• The product must be in unused and unopened condition.
• The return must be initiated within 7 days of receiving the product.
• A valid proof of purchase or order number must be provided.

Refunds

Refund requests will be processed once the returned product is received and inspected. To request a refund, please contact us at shilajitroots@gmail.com or call us at 03001702897. We will review your request and notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method within 7-10 business days.

Shipping Costs

Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., incorrect or damaged items). You will be responsible for the return shipping fees unless the product was defective or incorrect.

Contact Information

For all refund or return inquiries, please contact our customer service team at:

• Email: shilajitroots@gmail.com
• Phone: 03001702897

We aim to provide a seamless shopping experience and are here to assist you with any concerns you may have.

Additional Terms

1: Return requests will only be accepted for items that are damaged or incorrect.

2: The product must be in unused and unopened condition.

3: It is mandatory to have video evidence for warranty claims. Make sure to record a video while opening the parcel. This video will help facilitate the warranty claim process.

4: In case of a return for any reason, courier charges will not be refunded or adjusted.

5: All warranty claim conditions are applicable within 3 days of product delivery. No claims will be entertained after three days.

6: If a rider delivers a damaged or tampered parcel, video evidence is mandatory for its return. Record a video before opening the parcel to provide proof in case of any issues.

7: If a rider engages in any malpractice or tampers with the parcel, it will be returned, provided you have video evidence. No complaints will be entertained without video proof, so it is essential to record a video during the unboxing to establish any discrepancies.۔